運送 Shipping & Delivery
凡顧客購物滿$500或以上, 客人免順豐運費 (只限於在順豐門市自取)。
Hong Kong local buyers
* If the purchase amount is less than $ 500, the customer pays SF freight.
* Free SF shipping for customers who spend $ 500 or more (only available at SF stores).
Buyers outside Hong Kong
* Shipping charges need to be quoted separately
Aroma Vera 純真香薰致力為你提供優質產品，如閣下對所購買貨品有任何不滿，經確奉還。你可以在收貨日期起7天内，退換你在本網站上購買的產品。我們保證退換或原銀奉還。
Aroma Vera is committed to providing you with high-quality products. If you are dissatisfied with the goods you purchased, we will return them. You can return products purchased on this website within 7 days from the date of receipt. We guarantee exchange or refund.
退換貨條件 Return Standard
製造方面的問題/ 物流問題/ 購買錯誤/ 瑕疵和產品品質問題
Manufacturing issues / Logistics issues / Purchase errors / Defects and product quality issues
Please note that the following situations will not be arranged for exchange, please forgive me:
– Received / Picked up more than 7 days
-The product has been opened (If there is a problem with the product quality, it will not be subject to this limit.)
– The product has been used in excess of 10% of its capacity
– Any freebie and trial gift
– Personal reasons such as sensitive skin or repeated purchases
The customer must present the relevant document number. If you are not a member of the company and purchased the product at the store, you must present the original of the relevant document
退貨流程 Return Procedure
If your order needs to be returned, please ensure that your order meets the return and exchange standards. You can choose to return on the online consultation or telephone service hotline. After we receive your returned product and confirm that it meets the return conditions, we will use Need to arrange a refund as soon as possible.
If you need to exchange, please contact our WHATSAPP customer service within 7 days of receiving the product. The new products will be sent to the shipping address of the original order or adjacent to SF Store. Customers can also choose to return the products to Fotan Showroom.